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How to Measure Customer Satisfaction

11-Nov-2016

Need to Improve your Customer Satisfaction? Have you ever contacted customer service to refund your purchase or resolve an issue and they didn’t seem to care? You aren’t alone. According to Help Scout, 80% of organizations say they offer superior customer service, however, only 8% of their consumers agree with that statement. This can be a very damaging problem for any organization large or small as most consumers will never do business with them again after a bad experience. We don’t have all   ...Read more

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BILT Partners with Red Sand Technologies

03-Nov-2016

BILT ecosystem growing at the speed of trust KELLER, TX, October 26, 2016 -- BILT Incorporated is pleased to announce a partnership with Red Sand Technologies of Mesa, Arizona. Headed by Bill Thompson, the firm has more than 15 years experience in the Fortune 500 Technologies space. "They say business grows at the speed of trust. Well, Nate and I have known Bill for 40 years. There is nobody we have more confidence in," said BILT President & COO Ahmed Qureshi. "The three of us   ...Read more

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Why Good Assembly Instructions Get You More Customers

28-Oct-2016

Good Assembly Instructions Matter
Have you ever purchased something online or at the store, opened it at home and found yourself perplexed at how to assemble or use your new item? This can be an extremely frustrating experience for even the mildest mannered of people. It is especially frustrating when the instructions are vague and there is little customer support or online resources for customers to turn to. In this article, we are going to show you how to avoid enraging your customers, improve   ...Read more

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BILT Improves Training & Maintenance

19-Oct-2016

BILT offers a global solution to regional challenges. ABU DHABI, UAE, October 4, 2016 -- The universal demand for user-friendly instructions is making the BILT app attractive to global equipment manufacturers. The International Exhibition for Hardware, Tools, and Machinery convention drew more than 6,000 visitors to the Emirate, including BILT President & COO Ahmed Qureshi. Improves training on specialized equipment. "It's imperative for manufacturers with highly technical components to keep their service partners abreast of improvements and training on specialized equipment," he said. Heating-Ventilation-Air   ...Read more

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BILT Solution “Disrupting” Bicycle Industry

18-Oct-2016

Industry Strategist endorses BILT app LAS VEGAS, NV, September 23, 2016 -- When Tom Flierl first suggested a few years ago that bicycles could be sold via the internet, he thought someone "might throw a shoe" at him. Last year, when he predicted e-commerce would actually bolster sales at independent bike dealers' (IBD) brick and mortar stores, he was met with skepticism. But this year, at Interbike 2016, he says "IBDs seem to be embracing the fact that digital is going   ...Read more

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BILT App Debuts to Global Manufacturers

17-Oct-2016

Stressing Safety at Kind + Jugend COLOGNE, GERMANY, September 22, 2016 -- BILT Incorporated attended the largest-ever international trade fair for the baby and toddler sector. Exhibitors of children's furniture, safety seats, prams, hygiene articles and toys met with BILT's senior leadership team to learn how the BILT app can improve the assembly experience and increase product safety, which is of special concern in the baby/toddler industry. The convention hosted 22,000 trade visitors from 112 countries representing 3,600 brands. Ahmed Qureshi, President of BILT   ...Read more

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Consumers Delighted by 3D Assembly Instructions

17-Oct-2016

Candid photos spark Thank You Campaign TUCSON, AZ, September 21, 2016 --  An experiment was underway. Participants were put in individual rooms and given either paper assembly instructions or the BILT app, and asked to put together a baby swing. BILT developers wanted to compare the speed and ease of assembly between the groups to assess user experience. A photographer quietly moved between the individuals, her shutter snapping away. What she captured was, as they say, worth a thousand words. The Paper Experience "There was a   ...Read more

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BILT App Under New Ownership

19-Sep-2016

Revolutionizing customer experience for consumer and industrial products KELLER, TX, September 19, 2016  - BILT Incorporated has acquired the BILT solution from German multinational software corporation SAP SE. The award-winning mobile application revolutionizes consumers’ experience in product assembly, installation, maintenance and repair and definitively transforms the relationship between manufacturers and consumers. “At its heart, BILT is a consumer experience company and we’re excited to partner with manufacturers who are focused on providing an exceptional user experience,” said BILT Incorporated Chairman &   ...Read more