Empower Your Customers

Beyond 3D interactive instructions, BILT perfects the post-purchase experience.

How BILT Impacts Your Business

Boosts star ratings up to

.75 star

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Raises Net Promoter Score up to

40pts

Increases review volume up to

6x

Reduces support costs up to

35%
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Improves sales conversion up to

30%
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How BILT Helps Your Team

Your customers appreciate BILT, and your stakeholders will too.

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Increase add-to-cart & conversion rates

Customer confidence affects purchase decisions. SKUs with BILT on the product detail page see up to 60% higher add-to-cart & 20% higher conversion rates.

Reduce returns

Consumers often return products fraught with friction. BILT reduces assembly-related returns up to 35%.

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Slash calls to customer service

Not only do call centers receive up to 35% fewer calls on products with 3D instructions, but BILT helps shorten the calls they do receive.

Drive sustainability

3D instructions can be updated in near real-time so they’re never obsolete. BILT helps reduce paper waste.

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Grow product registrations

Users who follow 3D interactive instructions are up to 6x more likely to register products than those who use paper instructions.

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Improve with a true feedback loop

Insight into the set-up process can fuel improvements to product design & manufacturing. The BILT portal provides user analytics to close the feedback loop.

The BILT Process Overview

We work proactively to empower your customers right out of the box.

What Clients Say about BILT

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Taylor Herrero

Director, Digital Marketing at KidKraft

“Customers who assemble with the BILT app have a better experience and reward us with higher star ratings and positive reviews. This is huge in a competitive industry like ours. We asked for review syndication and BILT listened. We could not be happier to see our content syndicated to our retail partners in the Bazaarvoice network.”

Katie Shaw

Former Brand Manager at Canadian Tire

“At Canadian Tire we’re hyper focused on the success of our consumers. When launching a premium BBQ brand, Vermont Castings, we knew we wanted the absolute best for our consumers, which is why we decided to partner with BILT for the assembly experience. So far, the results have been amazing, with +80% NPS and all grills exceeding +4.5 Stars. We are excited to continue to develop our partnership with BILT to ensure our consumer is having the best experience possible.”

Geoff Daniel

VP National Account Sales at Backyard Discovery

“BILT is a winning differentiator. We showed our product’s 3D assembly instructions on the BILT app during a line review and it helped us win more business with a major retailer. Now, all of our products are on BILT.”

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Chris DeVillers

Vice President, Sales & Marketing at Sinkology

“We decided to launch The Josephine on BILT and while selling the most per week in units online, The Josephine has the lowest return rate of all sinks by a long shot. Phenomenal reviews, installation, and star ratings. BILT is worth every penny and we have decided to move our whole product line onto BILT for our consumers to have a perfect installation experience for every Sinkology product.”

Jeremy Kliniske

Project Manager at Signature Retail Services

“BILT saves hours, not minutes… it’s putting money in your pocket.”

Amanda Arner

Category Manager at Bell Sports

“Before moving our products to the BILT experience, we would receive regular calls from customers who were struggling to properly install their child carrier. This often resulted in returns. Since upgrading our instructions to BILT, we have seen a significant decrease in returns because our customers know exactly how to install their bike child carriers.”

Discover the impact BILT can have on your customer experience & overall profitability

Our helpful sales team can guide you through the process & answer questions.

Trusted by the World's Leading Brands

Resources

Discover actionable insights for brands & retailers.

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Sustainability Lessons for Retailers and Brands

Environmental, social, and governance (ESG) efforts are becoming increasingly important to corporate stakeholders. Highlights from a Bain & Company presentation point to trends and next steps for retailers and brands.
Product rating scale screen in the BILT app

5-Stars: Do Higher Product Ratings Lead To Higher Sales?

When it comes to product ratings, research shows a 4 or 5-star rating significantly impacts product sales. One key differentiator is the customer experience. What kind of out-of-the-box experience do you deliver?
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Innovating the Customer Set-Up Experience to Reduce Returns

The timesaving ease of online buying and quick delivery combined with easy, intuitive assembly and installation instructions means some types of returns can be eliminated altogether.

Get Started

Explore the benefits of the BILT experience. Our helpful sales team can answer your questions and discuss everything from instructions to analytics.

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