Empower Your Customers
Beyond 3D interactive instructions, BILT perfects the post-purchase experience.
How BILT Impacts Your Business
Boosts star ratings up to
.75 star
Raises Net Promoter Score up to
Increases review volume up to
6x
Reduces support costs up to
Improves sales conversion up to
How BILT Helps Your Team
Your customers appreciate BILT, and your stakeholders will too.
Increase add-to-cart & conversion rates
Customer confidence affects purchase decisions. SKUs with BILT on the product detail page see up to 60% higher add-to-cart & 20% higher conversion rates.
Reduce returns
Consumers often return products fraught with friction. BILT reduces assembly-related returns up to 35%.
Slash calls to customer service
Not only do call centers receive up to 35% fewer calls on products with 3D instructions, but BILT helps shorten the calls they do receive.
Drive sustainability
3D instructions can be updated in near real-time so they’re never obsolete. BILT helps reduce paper waste.
Grow product registrations
Users who follow 3D interactive instructions are up to 6x more likely to register products than those who use paper instructions.
Improve with a true feedback loop
Insight into the set-up process can fuel improvements to product design & manufacturing. The BILT portal provides user analytics to close the feedback loop.
The BILT Process Overview
We work proactively to empower your customers right out of the box.
What Clients Say about BILT

Taylor Herrero
Director, Digital Marketing at KidKraft
“Customers who assemble with the BILT app have a better experience and reward us with higher star ratings and positive reviews. This is huge in a competitive industry like ours. We asked for review syndication and BILT listened. We could not be happier to see our content syndicated to our retail partners in the Bazaarvoice network.”

Katie Shaw
Former Brand Manager at Canadian Tire
“At Canadian Tire we’re hyper focused on the success of our consumers. When launching a premium BBQ brand, Vermont Castings, we knew we wanted the absolute best for our consumers, which is why we decided to partner with BILT for the assembly experience. So far, the results have been amazing, with +80% NPS and all grills exceeding +4.5 Stars. We are excited to continue to develop our partnership with BILT to ensure our consumer is having the best experience possible.”

Geoff Daniel
VP National Account Sales at Backyard Discovery
“BILT is a winning differentiator. We showed our product’s 3D assembly instructions on the BILT app during a line review and it helped us win more business with a major retailer. Now, all of our products are on BILT.”

Chris DeVillers
Vice President, Sales & Marketing at Sinkology
“We decided to launch The Josephine on BILT and while selling the most per week in units online, The Josephine has the lowest return rate of all sinks by a long shot. Phenomenal reviews, installation, and star ratings. BILT is worth every penny and we have decided to move our whole product line onto BILT for our consumers to have a perfect installation experience for every Sinkology product.”

Jeremy Kliniske
Project Manager at Signature Retail Services
“BILT saves hours, not minutes… it’s putting money in your pocket.”

Rylie Teeter
CEO, Teeter Fitness
“Our paper instructions don’t compare to the experience you get when using the app—they can’t connect with the customer in the same way”
Discover the impact BILT can have on your customer experience & overall profitability
Our helpful sales team can guide you through the process & answer questions.
Resources
Discover actionable insights for brands & retailers.

What is NPS, and Why Does It Matter?
How can companies achieve greater results through direct customer feedback? What is the financial impact of customer loyalty? Fred Reichheld explains.

Springfree Trampoline Takes Customers Higher
Springfree Trampoline is an industry innovator. While reviews for the company and their products are consistently excellent, the team identified an opportunity to improve the set-up experience.

How to Use Assembly-Required to Your Advantage
Products requiring significant assembly or DIY installation can work to your advantage. They can deliver superior ratings and higher revenue if you focus on messaging, customers, and quality.
Get Started
Explore the benefits of the BILT experience. Our helpful sales team can answer your questions and discuss everything from instructions to analytics.