Innovating the Customer Set-up Experience to Reduce Returns
The timesaving ease of online buying and quick delivery combined with easy, intuitive assembly and installation instructions means some types of returns can be eliminated altogether.
BILT® Blog
How to Use Assembly-Required to Your Advantage
Products requiring significant assembly or DIY installation can work to your advantage. They can deliver superior ratings and higher revenue if you focus on messaging, customers, and quality.
Why BILT is your job training solution — from novices to certified professionals
“It’s a tool like we’ve never had before—there’s no better way to virtually experience a product—BILT makes it possible to train employees thoroughly despite the current circumstances.” –Rodger Schmidt, Technical Trainer at ASSA ABLOY
Product Detail Page Best Practices for the Age of COVID-19
A product detail page may be the first & only interaction a customer has with your brand before making a purchase decision. Best practices have evolved to meet this challenge.
6 Things to Consider Before Creating an Explainer Video
Before you shoot video instructions, read this. We can all agree paper instructions are the worst. According to Wyzowl, 79% of consumers prefer watching a video to reading about
7 Common Mistakes with Product Assembly and Installation Instructions
Instructions can make or break the customer experience — and your profitability.