There’s no magic wand that turns paper manuals and video tutorials into 3D interactive instructions. If you peek behind the curtain, the success of the BILT app starts with our team of instruction designers. It’s good ol’ human ingenuity that creates the revolutionary out-of-the-box experience.
“It’s a tool like we’ve never had before—there’s no better way to virtually experience a product. BILT makes it possible to train employees thoroughly.” –Rodger Schmidt, Technical Trainer at ASSA ABLOY
In his latest book, “Winning on Purpose: The Unbeatable Strategy of Loving Customers,” New York Times bestselling author Fred Reichheld devotes a section to BILT.
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How can companies achieve greater results through direct customer feedback? What is the financial impact of customer loyalty? Fred Reichheld explains.
Fred Reichheld explains these NPS mistakes and why it’s important to stay true to the purpose of capturing customer feedback.