BILT is a customer experience platform that provides official 3D interactive instructions with voice, text, and animated guidance for thousands of products from hundreds of brands. BILT’s expert instruction designers work with manufacturers to create an empowering set-up or training experience. BILT’s 3D interactive instructions are available on the free mobile BILT app. At the end of every instruction set, users are invited to leave a rating and review. This user feedback helps BILT instruction designers identify unclear steps to continuously improve the instructions over time.

The award-winning BILT app revolutionizes assembly, installation, set-up, maintenance, training, and repair with 3D interactive Intelligent Instructions® that are guided by voice, text, and animated images. iPad displaying interactive product instructions screen in the BILT app. Beside it is an iPhone displaying the product overview screen in the BILT app. The BILT app shows how many people, how much time, and how many steps are required for assembly, installation, maintenance, troubleshooting, or repair for thousands of product instructions. Each product overview shows how many people, how much time, and how many steps the project entails. Users see the tools required and parts included. The instructions gently direct users step by step through the task. Tap the touchscreen for details about a part. Zoom in and out for optimal understanding. Rotate images 360 degrees for just the right perspective. Easily register the product, upload a receipt, and track the warranty. Instructions are never obsolete and can be updated in near real time.

Yes, the BILT app is free to users, both DIYers and professionals. Premium brands and manufacturers provide the BILT experience for their products because it increases customer satisfaction, reduces frustration, and assists customer support in efficiently managing calls.

Better instructions lead to happier customers. Happy customers are more likely to purchase again, tell their friends, and leave better reviews. Additionally, the 3D interactive instructions on the BILT app reduce product returns and customer support costs. Best of all for consumers, the reviews gathered in BILT shed valuable insight into the instructions process. Together with BILT instruction designers, brands work to improve their instructions and product design over time by learning from user reviews gathered in the BILT app. Brands showcase BILT on their websites and retail partner sites to reassure customers the set-up experience will be simple and supported.

Simply search “BILT” in the Apple App Store or Google Play and download it to your smartphone or tablet.

Yes. Brands choose to work with BILT to provide a premium experience. They pay for and approve the BILT 3D instructions for their products. That way, the brands can keep track of the most correct and up-to-date version. Brands trust BILT’s instruction designers to create simple, straightforward, and organized projects.

BILT 3D instructions are official instructions paid for by brands and created by BILT’s in-house design team. All BILT instructions are hosted in the BILT app mobile devices. The BILT app can be downloaded from the App Store or Google Play on most mobile devices.

Brands that have chosen BILT instructions typically inform customers by featuring BILT download information on their instruction manual. Many also put the BILT logo on their outer packaging and websites. Users can also search the BILT app by brand or product name.

BILT does not require a sign-in to access instructions. Users may choose to create an account in order to save a receipt, register a product with the manufacturer, and access product warranty information anytime. The App Store or Google Play may require users to sign in before downloading any app.

Users need a touchscreen in order to interact with the BILT app. Mobile apps provide the highest level of convenience. Users can take instructions with them wherever they work — it’s power in your pocket. Currently BILT is available for most Android and Apple devices.

BILT was founded in 2015 to provide a revolutionary experience for consumers and professionals.

BILT was founded by Nate Henderson, Ahmed Qureshi, and Paul Ratcliffe. Together, they guide BILT’s vision and team to innovate the future of customer experience.

BILT headquarters and Global Brand Support Center is located in Grapevine, Texas.

The BILT app interface is available in ten languages. The app will default to the selected language of your device. If you choose to use BILT in a different language than your phone or tablet settings, you can adjust the language within the BILT app settings. Brands determine which languages they translate their instructions to based on product availability.

Search by the brand and model name or number. If you can’t find your product, please contact us at support@BILTcorp.com. In some cases, brands restrict instruction usage by geographic location in order to minimize confusion. For example, fuel connections on grills are specific to certain regions. However, occasionally products are sold outside of their intended markets. We can easily adjust the country availability for BILT instructions so please reach out.

Our support team works seven days a week from 8:30 AM-5:30 PM Central Time (GMT -7). Please email support@BILTcorp.com or call 1-800-517-BILT (2458) to reach our service team.

Yes, BILT helps reduce printed waste, particularly for brands that eliminate paper manuals. For example, Chamberlain® announced they will save 92.4 tons of paper (an estimated 2,217 trees) per year by digitizing their instruction manuals with BILT.

The BILT Toolbox is a handy collection of useful instructions that are not brand-specific. Users can learn how to repair a toilet, jump start a car battery, change a tire, tile a bathroom floor, and many more. Pro tip: Download the vehicle repair instructions now! You never know when you’ll be stuck at the soccer fields in the rain with a car full of hungry kids and a weak cell signal.

BILT guides users in three ways — with voice, text, and interactive 3D animation. Our in-house instruction design experts analyze and simplify each step in the instructions for maximum clarity. Users can advance or repeat each step at their own pace. No matter an individual’s learning preferences, BILT has it covered. BILT has proven to increase accuracy, safety, and efficiency for any step-by-step process.

Production times depend on the following: -How quickly you send us the product sample and CAD. Our preferred format is a dot.X_T, but .STP and .STEP files are acceptable. -The complexity of the instruction set based on number of steps and difficulty -The speed of your internal review process We typically complete an instruction set in a few days, but depending on complexity, it can take on average 1-3 weeks. No implementation or IT integration is necessary. Users can also search the BILT app by brand or product name.

Generally, the marketing or customer experience team works to coordinate BILT upgrades. No IT integration is needed. To get started, all we need are the CAD files from engineering, a product sample, and any existing paper or video instructions. We take care of it from there. We will work with your marketing and packaging contacts to ensure your customers know of your BILT experience differentiator.

Pricing is composed of an initial set-up fee, which is based on project complexity, and an annual subscription fee for hosting instructions.

Publicly available BILT instructions allow unlimited users so you get the most return on your investment. When requested, BILT instructions can be protected with secure access keys. In these cases, BILT may restrict usage to protect the client’s interests.

BILT works with major retailers, consumer packaged goods companies, and professional, industrial, and commercial industries to create instructions for assembly, install, maintenance, repair, training, and store operations (to name a few). Pricing is applicable to single items or procedures, category rollouts with bulk commits, and more. Please contact us to discuss your unique situation.

You will receive: -A 3D interactive instruction set hosted on BILT -BILT marketing assets to incorporate as needed. This includes artwork for digital and print. -A marketing video short showcasing your BILT instruction procedure and directing users to your instructions in BILT. The video short can be used anywhere you market your products. -Access to product analytics, including download statistics, NPS score, star rating, product reviews and average assembly times per step. Optional offerings include content for 2D (paper) output, instruction set in multiple languages, review syndication, and advanced analytics and insights.

Yes, our clients can choose to restrict BILT instructions with secure access keys. This is typically used to protect sensitive information or proprietary training processes.

BILT currently works with the following Federal entities: -U.S. Air Force -U.S. Navy

Our team at BILT creates instructions for assembly, installation, maintenance, repair, and troubleshooting procedures.

No, BILT does not currently work on classified projects.

BILT has worked on multiple Small Business Innovation Research (SBIR) contracts. Please reach out to our Federal team at federal-sales@BILTcorp.com for details.

Through BILT’s current Small Business Innovation Research (SBIR) contracts, anyone in the Federal Government may sole-source contract with BILT. Visit our Government page for details on how BILT 3D instructions boost readiness by increasing accuracy, efficiency, and speed.

BILT is currently available on Android and iOS, and a Microsoft version is in development.