3D Interactive Instructions

Official 3D Interactive Instructions from the World’s Leading Brands​

Experience the BILT App

Fewer frustrations. Faster finish.

How BILT Can Help

At home or on the job, let BILT be your guide.

Brands & Retailers

Provide a superior customer experience

Learn more 

BILT Pro woman technician with iPad

Pros & Field Techs

Empower professional technicians & expedite training

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US military service member performing vehicle maintenance with the BILT app

Government

Accelerate readiness & green initiatives

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How it works

You’ll never look at instructions the same way again
iPhone displaying the product overview screen in the BILT app. The BILT app shows how many people, how much time, and how many steps are required for assembly, installation, maintenance, troubleshooting, or repair for thousands of product instructions. 1

Download the app


Find BILT in the Apple App Store or Google Play and download it to your smart phone or tablet.

iPhone displaying the product overview screen in the BILT app. The BILT app shows how many people, how much time, and how many steps are required for assembly, installation, maintenance, troubleshooting, or repair for thousands of product instructions. 2

Download the app


Find BILT in the Apple App Store or Google Play and download it to your smart phone or tablet.
iPhone displaying the product overview screen in the BILT app. The BILT app shows how many people, how much time, and how many steps are required for assembly, installation, maintenance, troubleshooting, or repair for thousands of product instructions. 3

Download the app


Find BILT in the Apple App Store or Google Play and download it to your smart phone or tablet.
iPad displaying interactive product instructions screen in the BILT app. Beside it is an iPhone displaying the product overview screen in the BILT app. The BILT app shows how many people, how much time, and how many steps are required for assembly, installation, maintenance, troubleshooting, or repair for thousands of product instructions. 1

Improve with BILT analysis


After a sales agreement is reached, we request a product sample, any existing instructions, and basic CAD.
iPad displaying interactive product instructions screen in the BILT app. Beside it is an iPhone displaying the product overview screen in the BILT app. The BILT app shows how many people, how much time, and how many steps are required for assembly, installation, maintenance, troubleshooting, or repair for thousands of product instructions. 2

Communicate to customers & shoppers


During the analysis & instruction design phase, BILT Account Managers will create digital, print & social media marketing assets to help you communicate BILT’s benefits to your customers for better ROI.
iPad displaying interactive product instructions screen in the BILT app. Beside it is an iPhone displaying the product overview screen in the BILT app. The BILT app shows how many people, how much time, and how many steps are required for assembly, installation, maintenance, troubleshooting, or repair for thousands of product instructions. 3

Empower users & complete the feedback loop


After review & approval from your team, BILT instructions will go live on the BILT app. Our most successful clients have high BILT adoption rates & quickly disseminate customer feedback to the appropriate teams to fuel continuous improvement.

How BILT improves your business

BILT is a win for everyone
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Reduce Returns

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Lower Customer Support Cost

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Improve with a True Feedback Loop

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Increase Reviews & Star Ratings

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Raise Add-to-Cart & Conversion Rates

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Grow Product Registrations

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Reduce Callbacks

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Lower Customer Support Cost

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Discover insights for a competitive edge

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Update Instructions in real time

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Protect Insructions

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Access globally on or off the grid

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Ensure Readiness

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Improve with data & analysis

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Update instructions in real time

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Protect work orders

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Avaliable on or off the grid

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Go green

Frequently Asked Questions

BILT is a customer experience platform that provides official 3D interactive instructions with voice, text, and animated guidance for thousands of products from hundreds of brands.

BILT’s expert instruction designers work with manufacturers to create an empowering set-up or training experience.

BILT’s 3D interactive instructions are available on the free mobile BILT app.

At the end of every instruction set, users are invited to leave a rating and review. This user feedback helps BILT instruction designers identify unclear steps to continuously improve the instructions over time.

The award-winning BILT app revolutionizes assembly, installation, set-up, maintenance, training, and repair with 3D interactive Intelligent Instructions® that are guided by voice, text, and animated images.

iPad displaying interactive product instructions screen in the BILT app. Beside it is an iPhone displaying the product overview screen in the BILT app. The BILT app shows how many people, how much time, and how many steps are required for assembly, installation, maintenance, troubleshooting, or repair for thousands of product instructions.

Each product overview shows how many people,  how much time, and how many steps the project entails. Users see the tools required and parts included. The instructions gently direct users step by step through the task. Tap the touchscreen for details about a part. Zoom in and out for optimal understanding. Rotate images 360 degrees for just the right perspective. Easily register the product, upload a receipt, and track the warranty. Instructions are never obsolete and can be updated in near real time. 

Yes, the BILT app is free to users, both DIYers and professionals. Premium brands and manufacturers provide the BILT experience for their products because it increases customer satisfaction, reduces frustration, and assists customer support in efficiently managing calls.

Better instructions lead to happier customers. Happy customers are more likely to purchase again, tell their friends, and leave better reviews. 

Additionally, the 3D interactive instructions on the BILT app reduce product returns and customer support costs. 

Best of all for consumers, the reviews gathered in BILT shed valuable insight into the instructions process. Together with BILT instruction designers, brands work to improve their instructions and product design over time by learning from user reviews gathered in the BILT app.

Brands showcase BILT on their websites and retail partner sites to reassure customers the set-up experience will be simple and supported.

Simply search “BILT” in the Apple App Store or Google Play and download it to your smartphone or tablet.

iPhone displaying the BILT app home screen

Yes. Brands choose to work with BILT to provide a premium experience. They pay for and approve the BILT 3D instructions for their products. That way, the brands can keep track of the most correct and up-to-date version.

Brands trust BILT’s instructions designers to create simple, straightforward, and organized projects.

Learn how BILT can help your business

Contact our sales team today.

Talk to Us