“It’s a tool like we’ve never had before—there’s no better way to virtually experience a product. BILT makes it possible to train employees thoroughly.” –Rodger Schmidt, Technical Trainer at ASSA ABLOY
In his latest book, “Winning on Purpose: The Unbeatable Strategy of Loving Customers,” New York Times bestselling author Fred Reichheld devotes a section to BILT.
Get the most value from your partnership with proprietary, compelling data coupled with actionable insights from our team.
How can companies achieve greater results through direct customer feedback? What is the financial impact of customer loyalty? Fred Reichheld explains.
Fred Reichheld explains these NPS mistakes and why it’s important to stay true to the purpose of capturing customer feedback.
Earned Growth Rate enables companies to track business growth and determine how much of it was generated from customer recommendations.