Blog

How can companies achieve greater results through direct customer feedback? What is the financial impact of customer loyalty? Fred Reichheld explains.

June 28, 2022

Fred Reichheld explains these NPS mistakes and why it’s important to stay true to the purpose of capturing customer feedback.

June 28, 2022

Earned Growth Rate enables companies to track business growth and determine how much of it was generated from customer recommendations.

June 28, 2022

Environmental, social, and governance (ESG) efforts are becoming increasingly important to corporate stakeholders. Highlights from a Bain & Company presentation point to trends and next steps for retailers and brands.

May 20, 2022

When it comes to product ratings, research shows a 4 or 5-star rating significantly impacts product sales. One key differentiator is the customer experience. What kind of out-of-the-box experience do you deliver?

April 6, 2022

A product detail page may be the first & only interaction a customer has with your brand before making a purchase decision. Best practices have evolved to meet this challenge.

June 10, 2021

Merchants want products that will not only help them meet financial targets, but that also provide a customer experience that reflects well on the retail organization as a whole.

April 8, 2021

The clock starts ticking... Customers are most likely to talk about a brand within eight hours of finishing the installation or assembly.

February 20, 2021

Products requiring significant assembly or DIY installation can work to your advantage. They can deliver superior ratings and higher revenue if you focus on messaging, customers, and quality.

September 11, 2020