Loyalty Leader Loves BILT
In his latest book, “Winning on Purpose: The Unbeatable Strategy of Loving Customers,” New York Times bestselling author Fred Reichheld devotes a section to BILT.
Loyalty Leader Loves BILT Read More »
6 Reasons to Schedule a BILT Business Review Now
Get the most value from your partnership with proprietary, compelling data coupled with actionable insights from our team.
6 Reasons to Schedule a BILT Business Review Now Read More »
What is NPS, and Why Does It Matter?
How can companies achieve greater results through direct customer feedback? What is the financial impact of customer loyalty? Fred Reichheld explains.
What is NPS, and Why Does It Matter? Read More »
The Wrong Way to Use NPS
Fred Reichheld explains these NPS mistakes and why it’s important to stay true to the purpose of capturing customer feedback.
The Wrong Way to Use NPS Read More »
Earned Growth Rate: A New Way to Measure the Impact of Customer Recommendations on Sales
Earned Growth Rate enables companies to track business growth and determine how much of it was generated from customer recommendations.
Earned Growth Rate: A New Way to Measure the Impact of Customer Recommendations on Sales Read More »
Sustainability Lessons for Retailers and Brands
Environmental, social, and governance (ESG) efforts are becoming increasingly important to corporate stakeholders. Highlights from a Bain & Company presentation point to trends and next steps for retailers and brands.
Sustainability Lessons for Retailers and Brands Read More »