With millions of Boomers set to retire, several industries are facing a critical labor shortage. The travel and social distancing challenges presented by the ongoing pandemic compound the problem of training enough workers to fill demand.
Industries that typically rely on hands-on teaching have become aware of just how much human capital is needed to onboard and train every employee on each task in their repertoire. These training-intense industries include almost every trade, as well as jobs requiring equipment assembly and maintenance, from subcontracted construction to home health care.
That’s why companies are turning to BILT to maximize the value of their existing instruction manuals by turning them into interactive 3D experiences that serve as a valuable job training tool.
Until early March, Rodger Schmidt, Technical Trainer with the Electromechanical Solutions Group of ASSA ABLOY, traveled 90% of the time—it was rare for him to have a whole week at home. He taught about 600 sessions to train roughly 10,000 access and security professionals per year. Now, his in-person trainings are on hold due to Coronavirus.
Instead, the Electro-Mechanical Solutions Group is doubling down on virtual training. Schmidt’s team is tasked with training apprentices as well as managing the continuing education of the company’s tens of thousands of entrance solution professionals. He strongly recommends his attendees supplement their virtual trainings by utilizing BILT 3D interactive instructions.
The BILT app can be downloaded on any Apple or Android mobile device, providing 3D interactive instructions for assembly, installation, training, maintenance, and repair. Using animated CAD as well as voice & text guidance, the free app walks users through complex processes step by step at their own pace. Users can pinch to zoom in or out on an image or tap on a part for more information. They can drag to rotate the 3D images 360º in order to change perspective—providing that eureka effect.
“When I take my finger and rotate the image 360 degrees on the BILT app, that’s when they get it. That’s the ‘ah-ha’ moment, when they can visualize the specific details of the area—from the product, to the frame, to the next step, to the wire-connection—everything,” says Schmidt.
The cloud-hosted 3D instructions can be downloaded for use with or without WiFi. Thousands of instruction sets can be stored on a single mobile device, allowing users to keep a virtual library of instructions in their pocket.
Just as Google Maps revolutionized the way we plan trips and follow directions, BILT empowers employees to tackle new tasks with efficiency & certainty.
“It’s a tool like we’ve never had before—there’s no better way to virtually experience a product—BILT makes it possible to train employees thoroughly despite the current circumstances,” says Schmidt.
Companies already using BILT have touted its benefits, saying that BILT results in faster assembly / installation times, fewer callbacks, and better employee confidence & engagement.
BILT is effective for the following reasons:
Trains Employees effectively, no matter their learning style
Job training with BILT is incredibly powerful because BILT reaches users no matter their individual learning style. Experts estimate 20% of the global population suffers from mild to severe dyslexia, so relying solely on paper manuals could be unsafe and may put employees at a serious disadvantage. Like Google Maps, BILT guides users through any task using voice instructions, text, animated images, and interactivity. BILT’s combination of teaching guidance reinforces instruction steps in greater detail.
Provides guided practice — with better details
As the adage goes, practice makes perfect, but trainers must ensure their employees are practicing the right steps from the beginning.
Using BILT for training means your employees will learn the proper steps in the right order, according to your specifications. This maximizes efficiency and ensures trainees acknowledge your established safety precautions every time they open instructions in BILT.
They’ll also gain a better understanding of details from the very beginning, something that may be difficult to do in an observational environment.
“Through the eyes of a locksmith or an access control technician, the majority of training starts by looking over someone’s shoulder. BILT provides much more detail than a technician can gain by simply observing.” Schmidt says.
Serves as a pocket guide for professionals
Not only do 3D interactive instructions accommodate a wide variety of products, but they are also appropriate for a broad spectrum of skill levels and procedural complexities. Certified professionals benefit from using BILT as a quick reference guide, particularly for products or processes they don’t encounter frequently.
The power of BILT is especially helpful for professionals because their time is far too valuable to waste on inefficiencies like trying to remember an obscure product installation, deciphering paper manuals and nested websites, or struggling with bad WiFi connections. With instructions downloaded to their mobile device, they have all the power at their fingertips to get the job done quickly and correctly, the first time.
While Schmidt also incorporates traditional training materials during his four-hour online demo blocks, he touts BILT as a great takeaway for long-term ongoing help—like an “on-site trainer for products that technicians may not install frequently.”
“If I’m on a job, I can be standing on the ground and use the BILT app to see what I’m going to need for the top of the door that’s 10 feet above me. Everyone finds value in that view,” says Schmidt.
Available to instruct users in ten languages
When language may be a barrier to effective training, BILT can help. The BILT app is available in ten languages and will automatically default to the language set by the user’s mobile device. While manufacturers still must provide translated instruction text for full functionality, many forego text altogether because the animated images are so powerful.
Julio Torres, Owner of J&M Construction, relies on BILT to help his remodeling crew install everything from built-in Napoleon Grills, to HPC Fire Pits, to ceiling fans and appliances. “Having BILT with Spanish voice and text is a huge time saver. My guys are pros, but we do such a wide variety of work, it’s impossible to memorize the specific safety recommendations for each product we install. With BILT, my crew can fly through the installation instructions in Spanish without having to decipher tiny diagrams.”
Prepares employees for the job ahead
For each job or instruction set, BILT displays a convenient overview of the manpower and time typically required and the parts and equipment needed. Technicians can quickly & easily review instructions before they arrive on a job site so they know what to expect and how much time to allow.
Training new hires with BILT immediately improved efficiency for Chandler Inc., which specializes in major remodeling and reset projects inside retail warehouse stores during overnight hours, when stores are closed. The company turned to BILT for 3D interactive instructions, and now every member of the crew reviews the job plan on BILT before arriving onsite. “BILT makes us more efficient because the instructions help my crew know what to expect from every job. They get the right materials in the right order and there’s less going back and forth. BILT helps us get the job done faster,” says Sue Nigg, Senior Project Manager.
BILT is also used for front-office scheduling, especially when dealing with job distribution between junior employees and experienced pros. Depending on the job complexity, Rodger Schmidt recommends adding more time to the BILT estimates for new or junior employees.
“If I’m an estimator, I can look at the BILT instructions and the estimated time allotment, and this helps me determine the skillset of the technician I want to send to the job. If I have a junior technician versus a senior technician, I may estimate more time for the junior technician because of his skillset. This helps me to bid projects much more accurately,” says Schmidt.
Facilitates training improvements
With BILT, clients also have the power to improve a process based on real-time analytics. For example, if users are spending more time than expected on a step, it’s likely an indication the step is unclear and needs clarification. Updates to instructions can be made in real time, so they’re never obsolete, one of the reasons the US Air Force has contracted with BILT to modernize maintenance & training instructions.
As for Rodger Schmidt, he will continue to incorporate BILT into his training courses for the ASSA ABLOY Electromechanical Solutions Group long after the pandemic is over. “BILT cements what they’re learning. Technicians and locksmiths can better understand the scope of work and the hardware before they arrive onsite. The only thing easier than using the BILT app would be if I went with the technician and did the installation myself.”