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Setting Business Goals BILT is a consumer experience company. Our main purpose and goal is to create a mind-blowing experience for our customers (that's you) and of course, your customers. Your goal is to create return customers by giving them a positive experience. We want to partner with manufacturers like you who want to take care of their consumers as much as we do. Our goals should align. Our app will help us achieve our goal of connecting you with your customers in   ...Read more

Having happy customers will ensure your success as a business. The following are three tips for creating happy customers. 1. Communicate Effectively Communication is key in any relationship, right? Right! This is especially the case for customers and employees of a business. It also makes a big difference in today's world where almost everything has gone digital. It can sometimes prove difficult to properly communicate in the digital world. However, the way you communicate with your customers sets the tone for their   ...Read more

What Is CAD Software? CAD means computer-aided design. CAD software is used by a number of different people and companies such as engineers, architects, drafters, and artists. The software can be utilized to create 2-D designs or 3-D models for a variety of projects for the above-mentioned types of people. According to Autodesk, "These programs can help you explore design ideas, visualize concepts through photorealistic renderings, and simulate how a design will perform in the real world. [Most] let you apply   ...Read more

The Importance of a Warranty According to Key Differences, a warranty is, "An assurance given by the manufacturer or seller to the buyer that the specified facts about the product are true." Warranties serve as a promise to your customers. The promise includes providing a certain quality of product. If the product doesn't live up to the standards described, the customer is promised some type of compensation, such as a repair or exchange. In other words, a warranty is a customer   ...Read more

Paper vs BILT Your customer comes home with a box. This box has your un-assembled product inside. They are excited about it. After opening the package, they realize that the product requires assembly before it can be used. There are a couple of different ways this scenario can go. The assembly instructions can either be paper or you can partner with BILT and provide your customers with 3D Intelligent InstructionsTM. Confusing vs Easy to Understand Paper instructions are overwhelming. As soon as a customer opens   ...Read more

First Impressions You don't get a second chance at a first impression, so you'd better make sure it's a good one. The first impression in customer service is based on the first point of contact a person has with your company. In our digital age, many of those first impressions are formed before the customers even see a face associated with the company. According to the Missouri University of Science, "It takes less than two-tenths of a second for an online   ...Read more

What It Means to Go Digital We hear the term "going digital" often. However, what exactly does that mean? McKinsey describes it as "rethinking how to use new capabilities to improve how customers are served. This is grounded in an obsession with understanding each step of a customer’s purchasing journey (regardless of channel) and thinking about how digital capabilities can design and deliver the best possible experience, across all parts of the business." BILT discovered the need for customers to have   ...Read more

What is an Early Adopter? According to a theory called the Diffusion of Innovations, there are four types of people in a social society: Early adopters Early majority Late majority Laggards These different types are dependent on how they communicate an innovative idea to the rest of the public. Tech Target defines early adopters as, "A person who embraces new technology before most other people do." They might also be called opinion leaders. They can see the importance of the new product or service. Early adopters can help influence   ...Read more

Calculating a Net Promoter Score Before knowing how to increase your net promoter score, you must understand how it is calculated. The survey given to customers is based on one simple question: How likely are you to recommend {COMPANY} to a friend or family member? Asking customers this question, you should also provide a number scale as a rating metric. Based on ratings, there will be three types of people: Promoters, Passives, and Detractors. Promoters are those loyal customers who give a   ...Read more

The Importance of Strong Customer Relations Building strong customer relations can be difficult. There might be challenging situations while trying to build those positive relationships, but in the end, it will definitely pay off.  Fox Business states, "Customers are the lifeblood of a business, so building a strong rapport with them is imperative to the success of almost any company. Through good times and bad, a solid relationship with your customer base will help ensure that your business continues to flourish." If   ...Read more