Delight Your Customers!


delight your customers
First Impressions You don't get a second chance at a first impression, so you'd better make sure it's a good one. The first impression in customer service is based on the first point of contact a person has with your company. In our digital age, many of those first impressions are formed before the customers even see a face associated with the company. According to the Missouri University of Science, "It takes less than two-tenths of a second for an online   ...Read more


Going Digital Today


Going Digital: 3D instructions
What It Means to Go Digital We hear the term "going digital" often. However, what exactly does that mean? McKinsey describes it as "rethinking how to use new capabilities to improve how customers are served. This is grounded in an obsession with understanding each step of a customer’s purchasing journey (regardless of channel) and thinking about how digital capabilities can design and deliver the best possible experience, across all parts of the business." BILT discovered the need for customers to have   ...Read more


The Importance of Early Adopters


Early adopters of the BILT for customer assembly seeing positive returns
What is an Early Adopter? According to a theory called the Diffusion of Innovations, there are four types of people in a social society: Early adopters Early majority Late majority Laggards These different types are dependent on how they communicate an innovative idea to the rest of the public. Tech Target defines early adopters as, "A person who embraces new technology before most other people do." They might also be called opinion leaders. They can see the importance of the new product or service. Early adopters can help influence   ...Read more


Increase Your Net Promoter Score


Improve your net promoter score with the BILT app
Calculating a Net Promoter Score Before knowing how to increase your net promoter score, you must understand how it is calculated. The survey given to customers is based on one simple question: How likely are you to recommend {COMPANY} to a friend or family member? Asking customers this question, you should also provide a number scale as a rating metric. Based on ratings, there will be three types of people: Promoters, Passives, and Detractors. Promoters are those loyal customers who give a   ...Read more


Discover and Use Customer Pain Points to Your Business Advantage


What are Customer Pain Points? ​ Customer pain points can be described as any real or perceived problem or concern that a customer might have. This is usually how entrepreneurs come up with business ideas. They see an issue that someone might have and create a product or service that will provide a solution to that complication. Content Equals Money describes customer pain points as, "the business term for emotion and emotion is a term that leads to business conversions." The reason that this term   ...Read more


Benefits of Having Strong Customer Relations


BILT partners build strong customer relations
The Importance of Strong Customer Relations Building strong customer relations can be difficult. There might be challenging situations while trying to build those positive relationships, but in the end, it will definitely pay off.  Fox Business states, "Customers are the lifeblood of a business, so building a strong rapport with them is imperative to the success of almost any company. Through good times and bad, a solid relationship with your customer base will help ensure that your business continues to flourish." If   ...Read more


How BILT Helps Land Repeat Purchases


Almost every business owner wants to increase sales. Most concentrate on the most obvious ways to do so - branding, advertisements, promotions and other common sales strategies. An often overlooked strategy, especially among price leaders, is customer satisfaction. Happy customers come back, ecstatic customers keep coming back forever.  Here is a guide to help you attract repeat purchases, an essential piece of the puzzle to grow your profits. The Unique Way to Improve Repeat Purchases One tactic that can help you grow your business   ...Read more


How to Reduce Customer Returns


Customer returns are never a good experience for any company. If you are seeing more than a 10% return rate, you're probably asking: Why does my company have high rates of customer returns? Or wondering how to reduce customer returns. No one wants to see their company lose earnings by racking up high cases of customer returns. BILT is here to offer you services that will have a significant boost in lowering your customer return rates. By working with us, you   ...Read more


Building Brand Equity with BILT


Fumbling with confusing assembly instructions can be a thing of the past, thanks to BILT. BILT is an innovative app that turns perplexing paper manuals into interactive Intelligent Instructions. Your customers can install and assemble with easy, text and voice-guided steps in 3-D. It's the future of the consumer assembly experience. What is BILT? Instead of technical language and complicated diagrams, BILT gently guides your customers through the assembly or installation process with images that can be zoomed in or out and rotated or manipulated to   ...Read more


How BILT Saves You Money


increaseing customer satisfaction to save Money with BILT
Customer satisfaction is one of the crucial points every company aims to achieve. You have to ensure customers use less effort and spend less time putting together your products. Satisfying a consumer to the point of him/her coming back for repeat business is the heart of sustainable long-term growth. There are many ways you can better ensure customer satisfaction, but lately, BILT is the trend that has product manufacturers talking. We developed BILT to serve several purposes. We aim to help manufacturers   ...Read more


Clarus Glassboards Shatters Tradition with BILT Intelligent Instructions


Fort Worth, TX -- The BILT team converged on the campus of Clarus Glassboards to see what makes Clarus the industry leader for glass dry erase boards. The team toured the factory and learned about innovative new products that lend themselves to endless design possibilities and discovered how BILT can help Clarus ensure a faster, easier installation. With the introduction of the award-winning Flip, Clarus pivots from primarily pre-assembled products to offerings that don't need to be crated. Flip panels are shipped with all   ...Read more


BILT is Freedom


BILT means Assembly Instruction Freedom
At first glance, that seems like a pretty bold statement. After all, it’s a product assembly and maintenance app, right? Well, yes. But it's really much more. So let’s break it down. How can BILT set you free? BILT tells you everything up front; how much time it takes, what tools you need and if you'll need anyone else to help you get the job done. You won’t get halfway in and realize you need another set of hands or a screwdriver   ...Read more


Intelligent Instructions™ in 33 Countries


KELLER, TX, January 20, 2017 – BILT is now available around the globe, as the latest release of the award-winning app, version 3.2.1 is available in both iOS and Android. The update features enhanced customer satisfaction scoring tied to the Net Promoter Score system and an improved registration workflow across all platforms. BILT is dramatically different from other 3D videos: Intelligent Instructions™ provide analytics from app users. BILT is free to consumers and technicians in 33 countries including all 28 countries of the   ...Read more


Seeing is Believing


new way to assemble
Imagine you're in the dark beneath your sink trying to remove your old faucet in order to install a brand new model.  Your shoulders are wedged between the Cascade and Formula 409 and as you begin, you realize you're looking up at something that doesn't remotely resemble the manufacturer's paper instructions you just studied. You wiggle out, find the manual and attempt to decipher the drawings and reconcile them with what's actually under there. You crawl back in and flip over   ...Read more


Why is the BILT App So Important?


Bilt app assembly instructions reduce stress
Are you a visual person? Do you need pictures instead of just a list of 20-30 written instructions? We at BILT app are visual people. We use the app so we don’t have to read instructions and imagine a bookshelf being created in our heads. Because a bookshelf could look many different ways. We don’t like looking at daunting lists, we would rather look at pictures and 3-D interactive models. Paper instructions are something of the past, according to the ABC Signup   ...Read more