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Shopping on the internet has been a growing trend in the past few years. It's important for a manufacturer to be aware of online shopping popularity. Increase online sales leads to a need for more made-to-assemble products to make shipping easier. In June of last year, Fortune wrote, "About 190 million U.S. consumers (more than half the population) will shop online this year. Shoppers now make 51% of their purchases online, compared to 48% in 2015 and 47% in 2014."   ...Read more

Why Modern Technology Is Important For Business Today Driving Innovation   "Modern technology drives innovation and innovation is the path to business success. Innovation results in smarter apps, improved data storage, faster processing, and wider information distribution. Innovation makes businesses run more efficiently. And innovation increases value, enhances quality, and boosts productivity." Business 2 Community There are many different reasons that modern technology drives innovation. Many new ideas for products and services could not be brought to life without the assistance of technology.  By using   ...Read more

Know How to Communicate Effectively With Your Customers   Treat them like a friend The one thing to always keep in mind when communicating with customers is to think of them as a friend of yours. How would you respond to a friend if they were reaching out to you for advice, information, or were asking you for a favor? Usually what a customer needs is one of those three things. Sometimes, it can be hard to deal with angry or upset   ...Read more

You've taken all of the steps to subscribe to our service. You've sent us your CAD files and you've paid the production fee to have us convert your files into BILT format. With no need to worry about implementation or integration, you waited a few days for us to finish your instructions. Our partnership is complete. You're excited about this new option that your customers will have when assembling your products. Now what? How Can You Inform Your Customers About BILT? There   ...Read more

Features of BILT Interactive 3D Instructions BILT focuses on making your customers' experience the easiest it can be. Our goal is to ensure that your customers have an enjoyable time while assembling your product that they have recently purchased. Perhaps it is their first time buying one of your products or maybe they are a long-time customer acquiring their 50th product from your company. Whatever the situation, it is important that your customers remain consistently happy and excited about your company and the   ...Read more

Setting Business Goals BILT is a consumer experience company. Our main purpose and goal is to create a mind-blowing experience for our customers (that's you) and of course, your customers. Your goal is to create return customers by giving them a positive experience. We want to partner with manufacturers like you who want to take care of their consumers as much as we do. Our goals should align. Our app will help us achieve our goal of connecting you with your customers in   ...Read more

Having happy customers will ensure your success as a business. The following are three tips for creating happy customers. 1. Communicate Effectively Communication is key in any relationship, right? Right! This is especially the case for customers and employees of a business. It also makes a big difference in today's world where almost everything has gone digital. It can sometimes prove difficult to properly communicate in the digital world. However, the way you communicate with your customers sets the tone for their   ...Read more

What Is CAD Software? CAD means computer-aided design. CAD software is used by a number of different people and companies such as engineers, architects, drafters, and artists. The software can be utilized to create 2-D designs or 3-D models for a variety of projects for the above-mentioned types of people. According to Autodesk, "These programs can help you explore design ideas, visualize concepts through photorealistic renderings, and simulate how a design will perform in the real world. [Most] let you apply   ...Read more

The Importance of a Warranty According to Key Differences, a warranty is, "An assurance given by the manufacturer or seller to the buyer that the specified facts about the product are true." Warranties serve as a promise to your customers. The promise includes providing a certain quality of product. If the product doesn't live up to the standards described, the customer is promised some type of compensation, such as a repair or exchange. In other words, a warranty is a customer   ...Read more

Paper vs BILT Your customer comes home with a box. This box has your un-assembled product inside. They are excited about it. After opening the package, they realize that the product requires assembly before it can be used. There are a couple of different ways this scenario can go. The assembly instructions can either be paper or you can partner with BILT and provide your customers with 3D Intelligent InstructionsTM. Confusing vs Easy to Understand Paper instructions are overwhelming. As soon as a customer opens   ...Read more

First Impressions You don't get a second chance at a first impression, so you'd better make sure it's a good one. The first impression in customer service is based on the first point of contact a person has with your company. In our digital age, many of those first impressions are formed before the customers even see a face associated with the company. According to the Missouri University of Science, "It takes less than two-tenths of a second for an online   ...Read more

What It Means to Go Digital We hear the term "going digital" often. However, what exactly does that mean? McKinsey describes it as "rethinking how to use new capabilities to improve how customers are served. This is grounded in an obsession with understanding each step of a customer’s purchasing journey (regardless of channel) and thinking about how digital capabilities can design and deliver the best possible experience, across all parts of the business." BILT discovered the need for customers to have   ...Read more

What is an Early Adopter? According to a theory called the Diffusion of Innovations, there are four types of people in a social society: Early adopters Early majority Late majority Laggards These different types are dependent on how they communicate an innovative idea to the rest of the public. Tech Target defines early adopters as, "A person who embraces new technology before most other people do." They might also be called opinion leaders. They can see the importance of the new product or service. Early adopters can help influence   ...Read more