What is NPS, and Why Does It Matter?
How can companies achieve greater results through direct customer feedback? What is the financial impact of customer loyalty? Fred Reichheld explains.
BILT® Blog
The Wrong Way to Use NPS
Fred Reichheld explains these NPS mistakes and why it’s important to stay true to the purpose of capturing customer feedback.
Earned Growth Rate: A New Way to Measure the Impact of Customer Recommendations on Sales
Earned Growth Rate enables companies to track business growth and determine how much of it was generated from customer recommendations.
Attracting & Retaining a New Generation of Workers Through Digital-Forward Practices
As the current workforce continues to evolve in the skilled trades industry, the demand for qualified personnel has increased. Take a look at some practices that will support your recruiting and retention efforts.
Sustainability Lessons for Retailers and Brands
Environmental, social, and governance (ESG) efforts are becoming increasingly important to corporate stakeholders. Highlights from a Bain & Company presentation point to trends and next steps for retailers and brands.
5-Stars: Do Higher Product Ratings Lead To Higher Sales?
When it comes to product ratings, research shows a 4 or 5-star rating significantly impacts product sales. One key differentiator is the customer experience. What kind of out-of-the-box experience do you deliver?