Reduce support contacts and improve outcomes by up to 90%
When customers solve their own assembly, install, or operation question in 3D, they stop calling. A leading consumer brand saw 90 percent of customers who used BILT in chat never contact support again.
What product support actually costs
- Inbound calls and tickets per unit shipped.
- Returns from customers who could not figure it out.
- One-star reviews that mention couldn’t assemble or instructions confusing.
- Support headcount that scales with volume instead of with revenue.
What BILT does instead
- Customers scan the QR code on your box and open a 3D guided experience on their phone or laptop. No app required.
- Support agents send a BILT link in chat instead of walking through ten steps verbally.
- Available 24/7, in 12 languages, on any device your customer already owns.
- The hardest questions get answered before they reach your queue.
What happens with BILT
90%
reduction in support contacts at a leading consumer brand
12
languages supported out of the box
73%
faster task completion
What your customers get
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3D guided steps that look like the product
Customers see the part they are holding and where it goes, exactly as it appears in real life. No flat exploded diagrams.
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Delivery across iOS, Android, Windows and Vision Pro
Instructions delivered on the device your customers already have
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Embedded in chat and self-service flows
Drop a BILT link into Zendesk, Intercom, your help center, or your CRM. Support agents stop walking through assembly steps verbally.
How Weber turned assembly questions into brand loyalty
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Same-day deflection
Customers who saw BILT never came back to support
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No friction
Customers get the instructions on the device already in their hand
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Increase customer satisfaction
Weber improved retail outcomes and strengthened brand loyalty
