Clear, visual instructions for Global Field Service teams

Help technicians perform consistently in the field, reduce repeat visits, and ramp new hires faster with interactive 3D instructions they can follow anywhere.

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Trusted by the world’s leading brands

Standardize service execution across regions

Give every technician the same clear, step-by-step guidance — whether they’re in the field, at a customer site, or supporting remotely — so work is done the right way every time.

Train and ramp technicians faster

Interactive, self-paced 3D instructions reduce shadowing and help new technicians gain confidence without relying heavily on senior staff.

Improve first-time fix rates

Technicians can rotate, zoom, and inspect assemblies before performing work, reducing guesswork, mistakes, and unnecessary return visits.

Reduce escalations to engineering and support

When instructions are clear and visual, technicians resolve more issues independently — cutting down calls, tickets, and repeat questions.

Cut down on engineering and support escalations

Instructions built from CAD and existing SOPs give service teams more independence, so fewer questions and issues escalate back to engineering.

How it Works

Analyze

We review your existing instructions, 3D CAD, product samples or equipment and support data to identify potential improvements.
Create

Our design experts produce 3D interactive instructions for your products.
Launch

Once approved, we publish your 3D interactive instructions on BILT.
Refine

Performance data and feedback help refine procedures and strengthen operational consistency over time.

What global field service teams achieve with BILT:

Faster technician ramp-up

Fewer repeat visits caused by procedural errors

Higher technician confidence on unfamiliar jobs

Reduced dependency on senior technicians and engineering

More consistent service quality across regions

Ready to deliver consistent service anywhere?

Give technicians clear, visual guidance they can follow in the field, reducing errors, repeat visits, and reliance on senior support.

Request a Demo

FAQs

Do technicians need special hardware?

No. Instructions run on standard mobile devices and tablets.
Can this support contractors and partners?

Yes. BILT helps standardize execution across internal teams, contractors, and service partners.
Is this designed for diagnostics or troubleshooting?

BILT focuses on procedural clarity and task execution, not advanced diagnostics or system monitoring.
Can this be used in low-connectivity environments?

Offline-capable configurations are available depending on deployment needs.

Clear, visual instructions for Global Field Service teams

Trusted by the world’s leading brands

Standardize service execution across regions

Train and ramp technicians faster

Improve first-time fix rates

Reduce escalations to engineering and support

Cut down on engineering and support escalations

Standardize service execution across regions

Train and ramp technicians faster

Improve first-time fix rates

Reduce escalations to engineering and support

Cut down on engineering and support escalations

How it Works

Analyze

Create

Launch

Refine

What global field service teams achieve with BILT:

Ready to deliver consistent service anywhere?

FAQs

Do technicians need special hardware?

Can this support contractors and partners?

Is this designed for diagnostics or troubleshooting?

Can this be used in low-connectivity environments?