Delight your customers with BILT for Consumer Durables Manufacturers

Help customers assemble and use your products correctly the first time while reducing support calls, negative reviews and brand erosion.

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Improve customer satisfaction and brand loyalty

When customers succeed on the first try, frustration drops and positive reviews rise. This directly impacts repeat purchase, Net Promoter Score (NPS), and retail partnership performance.

Support customer service and dealer/service teams

Service techs can follow the same 3D steps your customers see — improving consistency and reducing escalations.

Launch new products with less friction

Interactive instructions help customers understand your product fast, reducing onboarding friction and post-purchase churn.

Reduce returns and warranty claims

Most returns have nothing to do with product defects — they happen because customers can’t assemble the product correctly. Clear interactive guidance prevents assembly mistakes before they happen.

Cut down on engineering and support escalations

Instructions built from CAD and existing SOPs give service teams more independence, so fewer questions and issues escalate back to engineering.

How it Works

  • Analyze

    We review your existing instructions, 3D CAD, product samples, and support data to identify potential improvements.

  • Create

    Our design experts produce 3D interactive instructions for your products.

  • Market

    We provide digital assets and messaging support so your retail, ecommerce, and customer experience teams can promote the enhanced instruction experience.

  • Launch

    Once approved, we publish your 3D interactive instructions on BILT.

  • Refine

    Performance data and feedback help refine procedures and strengthen operational consistency over time.

What the leading brands Achieve with BILT:

Boosts star ratings up to .75 stars.

Raises Net promoter Score up to 40pts

Increases review volume up to 6x

Reduces support costs up to 35%

Increase sales conversion up to 30%

Ready to improve the customer experience at scale?

Give your customers clearer setup, fewer frustrations, and a product experience that strengthens your brand across every retail channel.

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FAQs

  • Does this replace the printed manual??

  • Can customers access BILT without creating an account?

  • What about retailers?