Sales Operations Manager Job in Dallas, TX

BILT Overview

BILT Incorporated is a fast-growing software as a service company revolutionizing instructions and training for consumers and professional technicians alike. BILT creates 3D Intelligent Instructions® for thousands of products from hundreds of innovative brands and hosts them on the free mobile app. Users can manipulate the interactive animations on a touchscreen, providing a superior training differentiator for products that require assembly, installation, maintenance, programming, or repair. BILT’s mission is to create an experience so enabling and empowering it turns users into promoters of the brands we serve. Our Global Brand Support Center is located in the Dallas-Ft. Worth metroplex between DFW airport and the Southlake Town Square.

About the Sales Operations Manager Job

BILT’s Sales Operations Manager will build a foundation for excellence by reinforcing revenue strategy with metrics, infrastructure, business processes, and best practices. This role will assist the Sales, Marketing, and Account Management teams in maximizing their potential through analytics, reporting, data streams, and KPIs. This role will partner with our Sales Managers and Account Directors in forecasting, GTM planning & management, as well as their business review cadence.  They will also lead in architecting best-in-class sales & marketing tool stack, and operationalize the strategy.

Sales Operations Manager Requirements

  • Collaborate with other operations team members and business stakeholders to further develop metrics, performance indicators, analytics, and dashboards to provide performance measurement and drive business performance through deep business insight
  • Drive all aspects of lead to revenue funnel reporting and accuracy
  • Establish and deliver marketing and sales reports to track revenue, including dashboards and analyses of campaign performance, conversions, attribution, and effectiveness both in CRM and beyond
  • Proactively search for areas to improve, streamline and scale using data, and perform process and systems analyses that measurably impact company revenue
  • Evaluate additional technologies to improve and optimize our go-to-market strategy
  • Establish, maintain, and document scalable processes that ensure best practices in campaign and lead management
  • Recognize, develop, and implement process improvements
  • Ability to succeed and embody an Outward Mindset across a mix of proactive projects and reactive support for business stakeholders in Marketing, Sales, and Account Management
  • Partner with our sales leadership team and assist in improving sales process and methodology
  • Be a trusted partner of the sales management team and make supporting recommendations on ways to improve the productivity and scale of the sales organization
  • Be a strategic advisor for the company and highly visible across our executive leadership team

Sales Operations Manager Position Qualifications

  • Bachelor’s Degree
  • 5+ years of Sales Operations experience (preferably in high growth SaaS environment)
  • 2+ years of extensive Salesforce administration – Certification preferred
  • Process and technical familiarity tools such as SFDC, SaaS Optics, Salesloft, ZoomInfo, Tableau
  • Strong analytical, reporting, and data manipulation skills
  • Excellent verbal, written, and interpersonal communication skills
  • Self-motivated, deadline driven, and able to work independently or in a collaborative environment
  • Understanding of key SaaS Sales, Marketing, and CX concepts and how they work in practice (e.g., solution selling)
  • Curious attitude with the ability to work autonomously in a fast-paced environment

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, tablets, phones, photocopiers, email, and various communication programs (Zoom, Teams, Workfront, etc.)  This is not a remote position.

Physical Demands

The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk, hear, and see. The employee is frequently required to stand, walk, use hands to finger, handle or feel, and reach with hands and arms. This job requires the employee to lift at least 25 pounds infrequently.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive list of activities, duties, or responsibilities required of the employee for this job. Activities, duties, and responsibilities may expand at any time with or without notice.

About BILT

The award-winning BILT app provides Intelligent Instructions® with voice & text-guidance. The 3D animations can be manipulated on a touchscreen so users can see the product from any angle or perspective. BILT allows users to register products and leave a rating and review. BILT has proven to increase brand loyalty and customer satisfaction while reducing returns, calls to customer support, frustration, and errors. Professional technicians use BILT to improve competency, increase capacity, upskill on the go, reduce time-on-task, and prevent callbacks.

BILT empowers brands with analytics on each product and revolutionizes the way companies connect to customers.  Manufacturers maintain control of their content; updates to instructions can be made in real time so they’re never obsolete.  BILT supports corporate digitization efforts and green initiatives through the reduction of printed instruction manuals, warranties, and registration cards.

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BILT, Inc. is an Equal Opportunity Employer committed to providing equal opportunities to all employees and applicants for employment without regard to race, color, sex (including pregnancy), sexual orientation, gender identity, age, national origin, religion, physical or mental disability, veterans’ status, genetic information, or any other characteristic protected by law.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities


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