Boost Workforce Skills In/Out of the Field
BILT empowers workforces to do more
The war for talent with companies fighting over a shrinking pool of qualified candidates won’t be easing in the near future. As Forbes notes, “business leaders are realizing that success in this new normal means building the best teams most effectively.”
The tight labor market has especially impacted trade industries as they try to build skilled, well-trained workforces while keeping pace with business needs and consumer demand. Companies dealing with the additional complication of safety being a critical part of their product installations—such as Siemens and Murphy Door.
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The National Electrical Contractors Association (NECA) reports that 10,000 electricians retire every year while only 7,000 new professionals are joining the workforce. This “severe, nationwide shortage” makes it difficult for organizations that depend on electrical contractors to continue to grow their revenue while adhering to strict safety standards.
Siemens—one of the largest industrial manufacturing companies in the world—recently rolled out the P5 Power Panel, their largest electrical distribution panel. Realizing their industry is being disrupted by a shortage of skilled labor, Siemens had to find a better way to support their distributor network.
“Safety is paramount for us, and BILT makes training safer,” says David Quatela, marketing manager at Siemens. “Their 3D app is accessible and intuitive. Our goal is to demystify the installation experience for our team.”
Murphy Door needed to reduce installation friction to relieve their sales team of time-consuming support calls. As an industry innovator in creative door solutions, the company manufactures hidden doors, drawers, bookshelf systems, closet spaces, and beds.
Murphy Door relied on paper instructions, demo videos, and customer support to address installation or assembly questions. Since the inside sales team handles all customer support calls, they learned that the volume of assembly and installation calls took much more time to resolve than sales calls. “So, every time a support call came in, we delayed a sale,” says Jeremy Barker, CEO of Murphy Door. “It was affecting our revenue.”
Barker states that “it’s very empowering to go through the BILT 3D instructions at your own pace with the app talking you through it. To be able to hit instant replay and watch a step from a different angle is a huge asset.”